Privacy Policy

Geraldton Coastal Real Estate

Introduction

Geraldton Coastal Real Estate is committed to protecting your privacy and handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with our website, services, properties, marketing communications and business activities.

By using our website or providing your personal information, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy.

Collection of Personal Information

We may collect personal information including:

• Name;
• Postal and residential address;
• Email address;
• Telephone and mobile numbers;
• Property ownership information;
• Property preferences and requirements;
• Rental history and references;
• Identification documents;
• Employment and financial information where required;
• Inspection attendance records; and
• Any other information reasonably required to provide our services.

We may also collect non-personal information including website usage information, IP addresses, browser information, cookies and analytics data.

How We Collect Information

We may collect personal information when you:

• Submit an enquiry through our website;
• Request a market appraisal or property estimate;
• Download a market report;
• Register for property alerts;
• Subscribe to newsletters;
• Attend open homes or inspections;
• Apply for rental properties;
• Buy, sell, lease or manage property through us;
• Complete forms or surveys;
• Contact us by phone, email, SMS or social media;
• Participate in competitions or promotions; or
• Interact with our advertising and online marketing campaigns.

We may also collect information from publicly available sources, referees, landlords, tenants, employers, government authorities, real estate portals and other third parties where permitted by law.

Purpose of Collection

We collect personal information to:

• Respond to enquiries;
• Arrange inspections;
• Conduct appraisals and market assessments;
• Facilitate property sales and leasing transactions;
• Manage rental properties;
• Process applications;
• Verify identity;
• Communicate with clients and customers;
• Deliver requested information and services;
• Improve our services;
• Conduct marketing activities; and
• Comply with legal and regulatory obligations.

Marketing Communications and Consent

When you provide your contact details through our website, social media, advertising campaigns, inspections, appraisals, market reports, property enquiries or other interactions with Geraldton Coastal Real Estate, you consent to us contacting you regarding:

• Your enquiry;
• Property opportunities;
• Property market information;
• Property value updates;
• Real estate services;
• Appraisal services;
• Market reports;
• Promotions;
• Events; and
• Other information relevant to your relationship with us.

We may communicate with you by:

• Telephone;
• Mobile phone;
• Email;
• SMS or text message;
• Direct mail;
• Social media messaging; and
• Other electronic communication methods.

Where required by law, we will obtain your consent before sending commercial electronic communications. In certain circumstances consent may be inferred from an existing business relationship, enquiry, inspection attendance, appraisal request or other interaction where permitted by law.

Email Communications

Geraldton Coastal Real Estate may send marketing and informational emails relating to property opportunities, market updates, services, events and other real estate matters.

All marketing emails contain a functional unsubscribe facility allowing recipients to opt out of future marketing emails at any time.

Recipients may also request removal from our email marketing database by contacting our office.

SMS Communications

Geraldton Coastal Real Estate may send SMS messages regarding:

• Property inspections;
• Appointments;
• Appraisals;
• Property alerts;
• Market updates;
• Promotions;
• Service information; and
• Other real estate related communications.

All marketing SMS communications contain clear instructions enabling recipients to opt out of future SMS marketing messages.

Recipients may also request removal from SMS marketing communications by contacting our office.

Opt-Out Requests

Upon receiving an unsubscribe or opt-out request, we will take reasonable steps to remove or suppress your contact details from future marketing communications.

Opting out of marketing communications does not prevent us from contacting you regarding:

• Existing transactions;
• Property management matters;
• Contractual obligations;
• Inspection arrangements;
• Requested services;
• Legal obligations; or
• Specific enquiries initiated by you.

Property Appraisals 

Where you request a property appraisal, market assessment, property estimate or valuation-related information, we may collect information regarding you and your property.

This information may be used to:

• Prepare appraisal reports;
• Generate market estimates;
• Provide property information;
• Respond to your request;
• Improve our services; and
• Communicate with you regarding property-related opportunities and services.

Social Media and Advertising Platforms

We may collect personal information from social media and advertising platforms including Facebook, Instagram, LinkedIn and similar services where users interact with our advertisements, forms, competitions or content.

Information collected through these platforms may be incorporated into our databases and used in accordance with this Privacy Policy.

Open Homes and Property Inspections

Personal information collected at open homes and inspections may include:

• Name;
• Contact details;
• Property requirements;
• Feedback on properties; and
• Attendance records.

This information assists us in providing services to buyers, tenants, landlords and sellers and may be used for future property communications.

Buyers, Sellers, Landlords and Tenants

As part of our real estate and property management services, we may collect and hold information relating to:

• Buyers;
• Sellers;
• Landlords;
• Tenants;
• Guarantors;
• Contractors;
• Tradespeople; and
• Service providers.

Information is collected only where reasonably necessary to provide our services and meet legal obligations.

Disclosure of Personal Information

We may disclose personal information to:

• Vendors and landlords;
• Purchasers and tenants;
• Contractors and tradespeople;
• Solicitors and settlement representatives;
• Financial institutions;
• Service providers;
• Marketing providers;
• Technology providers;
• Government authorities;
• Regulatory bodies; and
• Professional advisers.

We may also disclose information where required by law or where necessary to protect our legal rights.

We do not sell personal information to third parties.

Third-Party Service Providers

Geraldton Coastal Real Estate may use third-party systems and service providers including:

• Property management software;
• CRM systems;
• Website providers;
• Email marketing platforms;
• SMS communication platforms;
• Cloud storage providers;
• Property appraisal tools;
• Analytics providers; and
• Digital advertising platforms.

These providers may process personal information on our behalf for legitimate business purposes.

Cookies and Website Analytics

Our website may use cookies, tracking pixels, Google Analytics, Meta Pixel and similar technologies to:

• Improve website performance;
• Understand user behaviour;
• Measure marketing effectiveness;
• Personalise website experiences; and
• Improve our services.

Users may adjust browser settings to limit or disable cookies, although some website functionality may be affected.

Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

By providing information to us, you acknowledge that personal information may be transferred, processed or stored overseas where permitted by law.

We take reasonable steps to ensure service providers maintain appropriate privacy and security standards.

Security

We take reasonable steps to protect personal information from:

• Unauthorised access;
• Loss;
• Theft;
• Misuse;
• Disclosure;
• Alteration; and
• Destruction.

Security measures may include secure servers, password-protected systems, restricted access controls and industry-standard security practices.

While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide services;
• Meet legal obligations;
• Resolve disputes;
• Maintain business records; and
• Protect legitimate business interests.

Information that is no longer required will be securely destroyed, deleted or de-identified where appropriate.

Access and Correction

You may request access to the personal information we hold about you and request corrections where information is inaccurate, incomplete or out of date.

Requests should be directed to Geraldton Coastal Real Estate using the contact details below.

Proof of identity may be required before certain requests are processed.

Privacy Complaints

If you believe your privacy has been breached, please contact us in writing.

We will investigate your complaint and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of external websites and encourage users to review those privacy policies separately.

Changes to this Privacy Policy

Geraldton Coastal Real Estate may amend this Privacy Policy from time to time.

Changes will be published on our website and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information or marketing communications, please contact:

Geraldton Coastal Real Estate

Phone: 0419920058

Email: info@geraldtoncoastalrealestate.com.au

Last Updated: 28 October 2026